Your customer support success is driven by providing timely and distilled knowledge, usually concerning a proprietary process. Historically, organizations will employ and train support staff which can take days, weeks and even months before trained individuals are effective in how they provide and manage support for their customers.
New Dialogue AI enhances your customer support by providing an efficient and contextually relevant chatbot to support your team. The AI-powered chat will help them to improve the overall customer experience.
In this video the user has uploaded a User Guide. The user can then prompt the AI with ‘how do I?’ queries which present the user with a contextual response.
New Dialogue acts as a subject matter expert, significantly reducing both the time and manual effort in transferring knowledge to a new hire.
By giving your new hires a tool to ascertain knowledge significantly faster will allow them to become more effective sooner within your customer support team.
Customers today have high expectations for support services. They expect quick responses, personalized assistance, and a solution that solves their particular issue. Meeting and exceeding these expectations can be challenging, especially when faced with a large volume of support tickets and an inherently more complex product or services offering. New Dialogue AI can assist with improving your successful hit rate across all inbound customer support requests.
Some customer issues can be complex and require specialized knowledge or technical expertise to resolve. Ensuring that support agents have the necessary training and resources to address these complex issues is a constant challenge. Additionally, finding ways to simplify complex issues for customers' understanding is crucial. New Dialogue AI allows your customer support team to get contextually accurate answers from within your support material (documents only within the current release of New Dialogue).
As a business grows, so does the volume of customer support requests. Maintaining consistent and high-quality support while scaling operations can be challenging. Ensuring that customer inquiries are handled efficiently and effectively, even during peak times, requires careful planning and resource allocation. New Dialogue AI gives your support team super powers to scale up and beyond how they currently work in diagnosing and triaging your customer support requests.
